Avoiding Duplicate Dictations in the Scribe System When Sent Via Email
Normally, Scribe is able to recognize a duplicate dictation sent to our system, and will inform the user by email that the dictation has been rejected by the system. If you notice a duplicate in the system, open the DSS Player Pro Dictation Module Software and adjust the following setting:
Under Tools > Options > Receive tab > “Append tracking number to dictation filename when sending via E-mail/FTP” should be UNCHECKED as shown below.
If this does not resolve your issue, please contact Scribe Customer Service.
11/11/2009