Normal.Dot

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Problem:

 

I have received a “Normal.Dot Error while working in MS Word.

 

Probable Cause:

 

Some users may receive a Normal.Dot error or be asked to save changes while using MS Word in the Scribe platform.  These errors are the result of MS Word crashing, your browser crashing or another problem with your computer.

 

Solution:

 

When prompted to save any changes to the Normal.Dot:

 

1.Answer “No” to all of the prompts.
2.Reboot your computer.
3.Return to MS Word outside of the Scribe platform and confirm that your settings are as you would like them.

 

Resolution: