Message: "Loading...Please Wait"

Problem:

The document I am trying to download gets hung up in “loading…please wait”.

Probable Cause:

This can happen because of a faulty installation of Word.

Solution:

The suggested solution is to remove Word, and then reinstall it.  After reinstalling Word, reboot the computer and log into the Scribe platform.

Resolution:

The document should now load correctly.

11/11/2009