Update Active X Control

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Problem:

When opening a document in Word, I am being prompted to approve the download and installation of an Inetword ActiveX control.

I would like to update my Inetword ActiveX control manually.

Probable Cause:

Scribe occasionally makes updates to the Inetword ActiveX control that allows Microsoft Word to work within the platform. When necessary, these updates are "forced" by the system. That means when users login to Scribe and bring up a document in word - they may be asked to approved the download and installation of the Inetword ActiveX control.

In other cases, "forced" update may not be required, but users may have had a browser or other problem and would like to update their Inetword ActiveX control manually.

Solution:

If you are prompted to approve an Inetword ActiveX control, follow the prompts and let your browser install the new control.

If you wish to manually update your Inetword ActiveX control:

Close all browser windows.

Close all instances of Microsoft Word.

Open your browser but do not log in to Scribe or open MS Word.

Select: Tools > Internet Options on your browsers menu.

Select: Settings - from the pop-up window that appears.

Select: View Objects - from the pop-up window that appears.

A file system window will open showing you all the currently installed ActiveX and other downloaded program files installed on your computer. In that list will be a file named: InetWord.InetDoc.

Right-click on: InetWord.InetDoc - file and select: Remove - from the menu that appears and follow the instructions to remove the file.

Close all windows and applications and reboot your computer.

When your computer comes back up, bring up your browser and surf to Scribe, login and bring up a document.

1) While bringing up a document you will be prompted to

install the "InetWord" ActiveX control. Follow the onscreen instructions to install the control.

Resolution:

Your InetWord ActiveX control is now updated.

updated 11/12/2009